Privacy Policy

Last Updated: January 2025

Clore ("we," "our," or "us") values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and share your information when you use our website, mobile application, and related services (the "Services").

We are currently operating in the Netherlands and comply with the General Data Protection Regulation (GDPR).

1. Information We Collect

a. Information you provide directly

  • Account details (name, email, password, phone number)
  • Profile information (preferences, saved products)
  • Purchase information (delivery address, order details)
  • Communications with our support team

b. Information collected automatically

  • Device details (IP address, OS, app version, browser type)
  • Usage data (interactions, product views, features used)
  • Cookies and tracking technologies

c. Information from third parties

  • Partner integrations (e.g., Shopify to sync orders and products)
  • Optional social login details (if connected)

2. How We Use Your Information

We use your data to:

  • Provide and improve our Services
  • Process and fulfill orders with partner brands
  • Personalize recommendations and discovery feeds
  • Communicate with you (support, updates, marketing with consent)
  • Ensure safety, detect fraud, and comply with laws
  • Conduct analytics and product development

3. Legal Basis for Processing

Under GDPR, we process your data based on:

  • Contract: to provide the Services you signed up for
  • Consent: for optional features (e.g., newsletters, promotions)
  • Legitimate interests: improving Services, ensuring security
  • Legal obligations: complying with Dutch and EU regulations

4. Sharing Your Information

We never sell your data. We may share it with:

  • Service providers: hosting (AWS), analytics, payment processors
  • Partner brands: to process and fulfill your orders
  • Authorities: if required by law
  • Business changes: in case of a merger, acquisition, or reorganization

5. International Data Transfers

Some data may be stored outside the EU (e.g., AWS servers). We ensure appropriate safeguards like Standard Contractual Clauses (SCCs) are in place.

6. Data Retention

We keep your personal data only as long as needed for the purposes in this policy or as required by law. You can request deletion of your account and data anytime.

7. Your Rights (GDPR)

You have the right to:

  • Access your data
  • Correct inaccurate information
  • Request deletion ("right to be forgotten")
  • Restrict or object to processing
  • Withdraw consent (for marketing)
  • Request data portability

Contact us at hitesh@clore.app to exercise your rights. You can also file a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).

8. Security

We use industry-standard security practices (encryption, monitoring, limited access). While we take steps to protect your data, no system is completely secure.

9. Children's Privacy

Clore is not directed at children under 16. We do not knowingly collect their data.

10. Changes to this Policy

We may update this Privacy Policy. Updates will be posted here with the revised "Last Updated" date.

11. Contact Us

If you have questions about this Privacy Policy or how we handle data, please contact us:

Clore (pre-registration)

Email: hitesh@clore.app

Location: Netherlands (full registered office details will be added once established)